At LitThreads, customer satisfaction is important to us. Please read our policy carefully before placing an order.
Returns
We do not accept returns on any products sold through our website.
All purchases made on LitThreads are final.
Refunds
We do not provide refunds except in the following situation:
- The ordered product is unavailable after successful payment.
In such cases, the refund will be processed within 7 business days to the original payment method.
Exchange Policy
We only provide exchanges if:
- Wrong product delivered
- Damaged product delivered
- Manufacturing defect found
Customers must notify us within 24 hours of delivery.
Email: litthreads016@gmail.com
Phone: +91 9958206458
Mandatory Opening Video
An unedited parcel opening video is mandatory for any exchange request.
Without a parcel opening video, exchange requests cannot be processed.
Conditions for Exchange
Products must be:
- Unused
- Unworn
- Unwashed
- Undamaged
- In original packaging
- With all tags and labels attached
Exchange Requests Will Not Be Accepted For:
- Size issues
- Color preference issues
- Material preference issues
- Change of mind
- Washed products
- Worn products
- Discounted products
- Sale products
- Coupon purchases
- Gift voucher purchases
Product Color Disclaimer
Actual product colors may vary slightly due to:
- Device screen settings
- Screen resolution
- Photography lighting
Minor color variations shall not qualify for exchange or refund.
Contact Information
Email: litthreads016@gmail.com
Phone: +91 9958206458